Essential Cove - Unique Online Boutique

Your Shopping Guide

How to Shop

1. Select the item you wish to purchase.

Click [Add to Cart] to put the item into your shopping cart.

2. Go to Checkout.

Click [Checkout] to view the items in your shopping cart.

3. Checkout

Enter your information and shipping address, and select a payment option following the instructions.

4. Receive an order receipt email.

You will receive a confirmation email. Please be sure to check the details of your order.

5. Receive the items you ordered.

- All registered members will get to earn points for all purchases(exclude shipping fees). 1 point is given for every SGD$5. (1 point is valued at SGD$0.10)
- REDEMPTION OF POINTS IS ONLY DURING NON SALES PERIOD/NON SALE ITEMS .
- Information correct as of 1st Nov 2010. Subject to changes.

Shipping Methods and Costs

Local Normal Mail (FREE) ( Flat Charge: SG$0.00 )

Registered LOCAL Mail ($2.24) ( Flat Charge: SG$2.24 )

Overseas Registered Air Mail/Air Parcel ( We shall inform you of the shipping cost later. )

Delivery charges is based on weight. See below links for more information on overseas postage rates charged by Singpost.

Registered Air Mail(less than 2kg):
Click HERE for the postal rates via Air Mail. Registered mail will cost additional SGD$2.20 for overseas.

Air Parcel(more than 2 kg):
Click HERE for the postal rates via Air Parcel.

Any order that weighs more than 2kg will be delivered via Air Parcel rates.

SpeedPost EMS Courier Overseas/Local ( We shall inform you of the shipping cost later. )

This is for URGENT delivery. It's the MOST expensive way to ship unless you need the items urgently. For wholesale purchases, this mode is recommended.

See below links for shipping fee via EMS.

Click HERE for LOCAL EMS rates.

Click HERE for OVERSEAS EMS rates.

Personal delivery/Fitting Session Needed ( We shall inform you of the shipping cost later. )

1) Personal delivery is FREE if you purchase $65 or more. (exclude shipping fee) OR ANY ORDER WITH THE TWO GIRLS BRAND FLORIDA WATER 200ml Glass Bottle. Else there'll be a charge of $5.

2) Delivery time and schedule will be fixed upon appointment via phone or email.

3) Fitting sessions can be scheduled and done in the comforts of your home. STRICTLY APPOINTMENT BASIS. Transport charge is $5 per location. Fee waived if $65 or more is spent after viewing & fitting. Fitting sessions done at the boutique owner's place is FOC.

THIS DELIVERY SERVICE IS ONLY VALID FOR LOCAL SINGAPORE ADDRESS.

Meet Up (Local) ( Please make your payment on delivery. )

1) Meet Up service is only restricted to Pioneer/Boon Lay MRT. Also available in NTU. (only weekdays)

2) Meet Up on weekends will only be at City Hall/Marina Square/Suntec area.

*Meeting point and time and date will be liaise and set through email or phone.*

Payment Method

Select from the following options.

Bank Transfer

Please transfer the payment into the account number given. The branch code is the first 3 digit of the account number. PLEASE REMEMBER TO INCLUDE THE BRANCH CODE WHEN YOU ENTER THE ACCOUNT NUMBER TO BE TRANSFERRED. Please kindly note down the date of transaction, transaction reference number and state the account number transferred to in a return email to sales@fazeline.com after the payment is made. PLEASE MAKE YOUR PAYMENT WITHIN 2 DAYS FROM DATE OF ORDER TO AVOID YOUR ORDER BEING VOIDED.

PayPal

Paypal accepts all credit cards and it's secured transaction. Delivery charges will be billed separately.

Western Union

Payment by Western Union, please take note of the instructions below.
After you have remit the money by Western Union, please inform us through email or MSN of the details:
1. MTCN Number
2. Sender's First name
3. Sender's Last name (Surname)
4. Transfer Amount
5. Sender's country

The details of the account to remit to will be made known to you via email.

Cash Upon Delivery(COD)

1) Cash Upon Delivery is accepted for orders delivered via meet up, personal delivery or pick up service. Bank transfer is also accepted for meet up or personal delivery.

2) Cash is accepted too after a fitting session. Please email FazeLine at admin@fazeline.com for details n scheduling.

Usage of Coupon

1) Only a single coupon can be used for a single purchase.
2) No multiple coupon can be used at any one time.

About Credit Point System

ALL registered members are eligible for the program.

· Every SGD$5 is equivalent to 1 point. The more points you accumulated, you can use these points as rebates for your future purchases. (ie. 1 point = S$0.10 deducted for next purchase)

· Shipping charges/taxes are not eligible for computation of points.

· The Rebate points can be used on any items EXCEPT DURING SALES/PROMOTIONAL PERIOD.

*Not valid for discounted/sales items*
(All terms and conditions are subjected to changes) - correct as of Nov 10.

FazeL Clubbers(FC) Privileges

·         Any registered member who ordered $65 or more within 3 months are upgraded to the FazeL Club. (Membership for FazeL Club is valid for lifetime)
·         Members in the FazeL Club enjoys 15% discount on all items (except sales/promotional items). Rebate points can be used for purchases during NON SALES PERIOD/ITEMS. During sale, points will be earned.
·         Free personal delivery for any purchase worth $55 and above. (for LOCAL orders only)
·         Free registered mail for any purchase worth $40 and above.(for LOCAL orders only)
·         10% off on registered AIR MAIL charges for any purchase worth $50 and above. (for INTERNATIONAL orders less than 2kg only)
·         10% off on SPEEDPOST WORLDWIDE COURIER charges for any purchase worth $70 and above.(for INTERNATIONAL orders)

- correct as of April 2011.

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